Q: What industries do you serve?
A: Logistics Ease supports a wide range of industries including retail, manufacturing, healthcare, e-commerce, and automotive. Our freight forwarding services are tailored to the needs of startups, SMEs, and global businesses requiring reliable cargo movement.
Q: How does Logistics Ease approach sustainability?
A: While we don’t operate transport fleets directly, we partner with carriers who prioritize sustainability through fuel-efficient routing and modern, low-emission transport methods. We also help clients consolidate shipments to reduce environmental impact.
Q: Are your services available globally?
A: Yes. Through our extensive network of airline, ocean, and road freight partners, we provide global freight forwarding services across 200+ countries, with localized expertise to support smooth cross-border shipping.
Q: How do I get a quote?
A: Visit our Get a Quote page, fill in your shipment details (origin, destination, cargo type, weight), and our team will respond with a tailored freight forwarding solution within 24 hours.
Air Freight Services
Q: What’s the maximum weight for air shipments?
A: We handle everything from small parcels to oversized cargo. Contact us for custom solutions, including heavy or specialized freight.
Q: Can I track my air shipment in real time?
A: Yes. All air freight shipments include real-time tracking through our digital system, with regular updates during transit.
Q: Do you handle perishable goods?
A: Yes. We offer temperature-controlled air freight options for perishables such as pharmaceuticals, food, and florals.
Ocean Freight Services
Q: What’s the difference between FCL and LCL?
A:
FCL (Full Container Load): Best for larger shipments requiring a full container.
LCL (Less-than-Container Load): Ideal for smaller loads that share container space with other cargo.
Q: How long does sea freight take?
A: Transit times vary by route. For example, China to the U.S. West Coast typically takes 14–18 days. We provide time estimates during the booking process.
Q: Do you offer refrigerated (reefer) containers?
A: Yes. Reefer containers are available for temperature-sensitive goods during sea transport.
Trucking & Road Transport Coordination
Q: What regions do you support for road transport?
A: We coordinate domestic and cross-border trucking in North America, Europe, and Asia as part of end-to-end freight forwarding.
Q: Can you arrange transport for oversized cargo?
A: Yes. We coordinate with carriers that offer flatbeds, lowboys, and other trailers for heavy or oversized shipments.
Q: How is cargo safety ensured?
A: We work with vetted carriers who follow strict loading and handling protocols. GPS tracking and insurance options are available for added peace of mind.
Customs Coordination
Q: What documents are required for customs clearance?
A: Typical documents include commercial invoices, packing lists, bills of lading, and certificates of origin. We assist in preparing and reviewing these for accuracy.
Q: What if my shipment is held at customs?
A: We coordinate closely with licensed customs brokers to resolve any issues quickly and ensure compliance, helping to avoid unnecessary delays.
Q: Do you handle duties and taxes?
A: We can assist in calculating duties and work with partners to manage prepayment or proper documentation for customs declarations.
Support & Assistance
Q: Can I manage and track shipments online?
A: Yes. Our client dashboard provides 24/7 access to shipment status, key documents, and communication with our support team.
Q: How can I reach customer support?
A: You can contact us via email at info@logisticsease.com, or use the live chat on our website. Our team is available 24/7.
Insurance & Claims
Q: What’s the claims process for damaged cargo?
A: Notify us within 48 hours of delivery. Submit supporting documents and images through our portal. We aim to resolve all claims within 14 business days.
Q: Do you offer cargo insurance?
A: Yes. We provide optional insurance coverage for loss, damage, or theft during transit. Coverage can be customized at the time of booking.
Still have questions?
Visit our Contact Us page or start a live chat with our team—we’re here to help.
Logistics Ease: Focused Freight Forwarding. Global Reach. Trusted Results.